VP, Clinical Decisions Commercial Excellence - Growth

The VP Commercial Excellence – Growth is responsible for increasing market-share and revenue of the Clinical Decisions product portfolio through high retention and expansion of current customers in the US and Canada hospital market. This role leads, directs, and coaches a team of salespeople and customer success professionals in addition to establishing effective relationships with strategic channel partners. This leader is key to achieving Clinical Decisions’ growth objectives through effective execution of upsell, cross-sell, implementation, and customer success best practices. The ideal candidate will have extensive commercial leadership experience, a track record of achieving objectives, and deep knowledge of the healthcare industry.

This remote position is U.S.-based only (excluding U.S. territories).

1. Strategic Leadership:
   • Collaborate with senior leadership to integrate retention and expansion strategy with overall business strategy
   • Cultivate a values-driven organization grounded in trust and respect, reflecting our healthcare customers' desire and need to enhance patient experiences and outcomes, while fostering a curious and learning-oriented culture
2. Commercial Excellence:
   • Contribute to the development of and ensure effective execution of best practices for commercial activities, including go-to-market plans, compensation and incentive programs, and context for how we show up
   • Drive initiatives to improve retention, upsell, and cross-sell effectiveness, including improving our net recurring revenue and usage
   • Develop a highly skilled, trained, and educated team; establish, deploy, and assess baseline and ongoing sales training and product training processes. Ensure a skilled and motivated team
   • Collaborate closely with VP Marketing and Market Development for synergy across account-based marketing, awareness, and adoption
   • Support achieving commercial excellence through deployment of our customer-centric product strategy
3. Cross-Functional Collaboration:
   • Work closely with marketing, new logos, and operations teams to ensure seamless launch processes and customer communication
   • Foster a culture of collaboration and innovation across departments to enhance product offerings and customer experiences
4. Performance Management:
   • Set and monitor key performance indicators (KPIs) to assess commercial and customer success, as a team and individually
   • Provide regular reports and presentations to the executive team on commercial performance
5. Leadership and Development:
   • Build and mentor a high-performing team of commercial professionals
   • Encourage a culture of continuous learning and development within the team
   • Lead by example, demonstrating strong leadership, strategic thinking, and customer-centric focus

• Experience in a leadership role in commercial operations and effectiveness, preferably within a related industry
• Demonstrated ability to influence and negotiate at multiple organizational levels and to effectively coach high-performing teams and individuals
• Ability to think strategically and make data-driven decisions

• At least 10 years of commercial experience in comparable industries
• Bachelor’s Degree, college graduate with management experience strongly preferred