Sr Implementation Specialist II

The Senior Implementation Manager is responsible for overseeing the successful implementation of EBSCO’s Clinical Decisions products in healthcare settings, which include but are not limited to, hospitals, health systems, and medical schools.  This role involves working closely with healthcare providers, IT teams, and other stakeholders to ensure that the Clinical Decisions products are effectively and efficiently integrated into existing clinical workflows and processes, maximizing value, and improving outcomes. This includes integration with Electronic Health Record systems using Single Sign-on, clinical portals, Infobutton, and more.   

This remote position is U.S.-based only (excluding U.S. territories) 

• Lead the end-to-end implementation process for EBSCO Clinical Decisions products, ensuring timely and successful deployment. 

• Collaborate with healthcare organizations and external partners to understand their needs and tailor implementation plans accordingly, with a strong focus on technical integration and change management. 

• Provide expert guidance and support to customers during the implementation process, coordinating with IT teams to ensure that the system is properly configured and integrated with existing systems, including EHR integration, toolbar links, IdP SSO via SAML and SMART on FHIR, HL7 Infobutton & Mobile Device Management (MDM)   

• Drive product usage by providing onsite and virtual training and support to Superusers, Admins and End-Users on how to effectively use the system.  

• Manage project timelines, resources, and budgets to ensure project milestones are met. 

• Work closely with internal teams, including Sales, Customer Success, Product Development, and Clinical Decisions Customer Support, to ensure seamless integration and customer satisfaction. 

• Develop and maintain strong relationships with key stakeholders within customer organizations. 

• Monitor and report on project progress, identifying and mitigating risks as needed. 

• Track and report on key performance indicators to evaluate the success of the implementation. 
• Continuously improve implementation processes and methodologies to enhance efficiency and customer outcomes, with a focus on SSO and EHR best practices. 

• Bachelor’s degree in healthcare administration, information technology, or a related field.  

• Minimum of 7 years of experience in project management or implementation roles within the healthcare industry. 

• Strong understanding of clinical workflows, EHR systems, and SSO authentication protocols. 

• Proven track record of successfully managing complex implementation projects. 

• Excellent written and oral communication, interpersonal, and problem-solving skills. 

• Ability to work independently and as part of a team. 

• This is a fully remote role and the ability to work across time zones and travel up to 25% of the time or as needed to support implementation projects at various locations is required 

What sets you apart

• Clinical background and knowledge of healthcare industry trends, regulations, and best practices. 
• Strong analytical and problem-solving skills, with the ability to identify and address issues that may arise during implementation and beyond. 
• Experience working with cross-functional teams and external partners to achieve project objectives. 
• Experience with healthcare IT systems, such as electronic health records (EHR) and/or practice management systems
• PMP or similar project management certification is a plus.