Key Publisher Support Rep II

As a Key Publisher Support Representative your primary responsibility is to support internal and external partners by serving as a liaison for the exchange of quotes, invoices as well as product and pricing-related queries. You will accomplish this by communicating and working with 26 EBSCO global offices and our key vendor partners to resolve issues and ensure accurate, timely processing of a large volume orders.

This hybrid position is based in the Birmingham, Alabama area.

• Work with large volume and large value transactions that require a high level of accuracy 
• Serve as an internal expert on the offerings and requirements of assigned external partners 
• Update internal systems to track confirmation, invoicing and payment of orders
• Provide reporting to internal and external partners with regard to outstanding, confirmed and processed orders 
• Work with your team and managers to identify efficient processes for managing assigned tasks  
• Research and collect data related to products and/or vendors.
• Assist with maintaining department training documentation, including identifying best practices and championing workflow improvements.
• Participate and contribute to team-wide initiatives as needed.

Your Team: 

• You will be a part of the Key Publisher Support Team in Publisher Operations 
• This team works in a high volume, fast-paced environment, collaborating to identify priorities and working together to ensure goals are met 
• This position is hybrid; employees are in the office for training, occasional working sessions and as needed 

• Thrive on multi-tasking, staying focused, productive and being part of a team  
• At least 2 years of high-volume order processing experience. 
• 2+ years of continuous work experience in an office environment
• 3+ years of experience with key Microsoft products, including Outlook, Excel and Word 
• Quickly assimilate new information and/or processes and their impact on day-to-day work 
• Excellent phone and written communication skills 
• Positive, can-do attitude  
• High school diploma or GED

What sets you apart: 

• Experience handling a variety of administrative tasks and working with deadlines. 
• Strong written and verbal communication skills, advanced organizational skills, troubleshooting and problem-solving skills.
• Experience with PowerPoint, Visio, Advanced Excel Skills
• Writing SOPs
• Experience with small projects and process improvement