Sr Customer Training Specialist

Location US-Remote
ID 2025-1723
Category
Customer Satisfaction
Position Type
Full-Time Regular
Remote
Yes

 

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As a Training Specialist your primary responsibility is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements targeted to the medical and corporate markets, but may include other market segments. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online training for customers. The Training Specialist must be able to travel up to 25% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.

 

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do

  • Arrange, research, customize and conduct live (synchronous), online and onsite product training for customers
  • Develop and produce quality, branded educational videos and guided learning paths for our products
  • Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
  • Maintain in-depth product knowledge, including understanding of future enhancements
  • Build territory plans for assigned territory/market with input from Management and Sales
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality
  • Track and report on all customer activities

 

Your Team

You will be welcomed as a member of the US Customer Training Services team, a team of about 8 people, and the larger global Customer Training Services team of 45 people, and the larger Customer Satisfaction organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a Training Specialist and your development and career growth at EIS.

 

About You

  • 5+ years of training delivery experience
  • 2+ years of library industry experience
  • 2+ years of medical industry experience
  • Experience constructing advanced search strategies for systematic reviews

 

What sets you apart

  • Master of Library and Information Science (MLIS or MLS), or equivalent advanced degree
  • Experience administering EBSCO products
  • 1+ year(s) of experience developing eLearning video content using Camtasia or other similar programs
  • Experience hosting live sessions via Zoom, Teams, or other web conferencing tools
  • Technical acumen - for development of in-depth technical product knowledge and video development

Pay Range

USD $72,875.00 - USD $104,105.00 /Yr.

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The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:  

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  
-Retirement Savings Plan
-Paid Parental Leave 
-Holidays and Paid Time Off (PTO) 
-Mentoring program 
And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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