Customer Training Services Intern

Location US-Remote
ID 2026-2004
Category
Customer Satisfaction
Position Type
Intern
Remote
Yes

 

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Customer Training Services Intern is responsible for providing support to the Customer Training Services Team and their key initiatives. Customer Training Services is a team of library industry experts that deliver professional product training, live and on-demand, on all EBSCO products and services across all markets, ensuring subscribers gain the knowledge they need to get the most out of their .

 

This remote position is U.S.-based only (excluding U.S. territories).  The role will be Part-Time working 20 hours per week. 

 

As part of the EIS Summer Intern Program, you’ll enjoy dedicated intern orientation programming, experience the benefits of joining a cohort, and participate in enrichment events with fellow interns across the company. To learn more about the EIS Summer Internship Program, please visit - https://www.ebsco.com/about/internship-opportunities.

 

What You'll Do

  • Assist with the support of EBSCO Academy, EBSCO’s customer learning management system, including managing content and helping with data migration and cleanup
  • Work with Training Specialists on high priority customer projects; assisting with project plan development and maintenance, gathering data through various EBSCO systems, and updating tools and collateral to meet customer needs
  • Learn proprietary and standard tools (e.g., Microsoft 365, Tableau, NetCRM, monday.com, etc.) to assist with team projects
  • Manage other projects, as assigned by manager

 

Your Team

You will be welcomed as a member of the US Customer Training Services team, a team of 8 people, and the larger global Customer Training Services team of about 45 people. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Customer Training Service Intern

About You

  • Pursuing a Bachelor's degree in information science, project management, or a similar program, graduating in December 2026 or later.
  • Excellent written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Technical acumen - for assisting in the administration of data migration and clean-up

 

What Sets You Apart

  • Experience in project management and working with project management tools
  • Experience using or working with a learning management system (LMS)
  • Experience using or working within a Microsoft 365 Enterprise environment (Example: SharePoint, Teams, etc.)
  • Library industry experience

Pay Range

USD $20.00 - USD $26.00 /Hr.

Options

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The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:  

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  
-Retirement Savings Plan
-Paid Parental Leave 
-Holidays and Paid Time Off (PTO) 
-Mentoring program 
And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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